Emails About Your Order

After you place your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
  • Backorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and we will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
  • Shipment Confirmation. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your items depends on the designated shipping method, items selected and your shipping location.
  • Important notice about your order. There are a few reasons why you may receive this email, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Service Representative immediately at 866-376-4184 so the problem can be addressed.