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Frequently Asked Questions

  • Q: Do you have a catalog?
    A: We appreciate your interest in the products that Nautica has to offer. While we do not currently have a Nautica consumer catalog, you are invited to view our latest merchandise online. If you would like to sign up to receive updates from Nautica, click here and we will notify you of the latest products and news.
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  • Q: How should I care for my Nautica Product?
    A: The fabric for Nautica products is preshrunk prior to construction to minimize shrinkage. The seams are taped to give garments longevity and prevent abrasion. The "athletic" design provides a generous fit for an active range of motion. The classic sportswear styling is tailored to meet customer needs - practical, durable, functional and dependable. For the best performance, please see clothing tags for complete details.
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  • Q: If an item goes on sale that I just purchased, can I get a credit for the price difference?
    A: If we make a permanent price reduction on a product featured on our website, you may request a one-time price adjustment on full price merchandise within 15 days from the ship date. This policy is only applicable to product listed on Nautica.com. Items not purchased at full price are ineligible for price adjustments. Note that limited time promotional sales prices are not permanent price changes. Contact our Customer Service Department at 866-376-4184.
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  • Q: Can you send me something for free (e.g. perfume samples)?
    A: Please check with your nearest retailer for current promotions and gift offers. Also, visit the fragrance page for current samples available through our website.
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  • Q: Where can I find information about Nautica Spa Products?
    A: At this time, Nautica Spa collection is available for Business Sales only. If you are an existing wholesale customer, or if you own or operate a hotel, resort, day spa or another fine hospitality / personal care establishment, please visit www.nauticaspa.com for more information.
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  • Q: How do I get on the Nautica email list?
    A: You can join the Nautica email list by clicking here.
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  • Q: Where are the headquarters for Nautica located?
    A: Nautica Enterprises, Inc.
    40 West 57th St.
    New York, NY 10019
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  • Q: How can I find the closest Nautica Store / Nautica Outlet Store?
    A: Nautica sells sportswear, activewear, jeans and accessories in department and outlet stores across the United States. For the Nautica retailer or outlet store nearest you please see the Store Locator.
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  • Q: How can I open up my own Nautica store?
    A: Nautica outlet and retail stores are owned and operated by Nautica Enterprises, Inc. Nautica is not structured as a franchise business. If you own a store and wish to sell Nautica products in your store, we encourage you to contact us at:

    Nautica Enterprises, Inc.
    Attn: Sales Department
    40 West 57th St.
    New York, NY 10019
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  • Q: How can I sell Nautica products in my store?
    A: For all questions regarding selling Nautica products in your store, please contact us at:

    Nautica Enterprises, Inc.
    Attn: Sales Department
    40 West 57th St.
    New York, NY 10019
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  • Q: Can I produce clothing for Nautica?
    A: Nautica designers travel all over the world to find the highest quality materials at the best value for Nautica customers. If you feel you meet Nautica's strict standards for quality and craftsmanship, please send your inquiries to:

    Nautica Enterprises, Inc.
    Attn: Production Department
    40 West 57th St.
    New York, NY 10019
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  • Q: How can I model for Nautica?
    A: Nautica uses only professional agencies to cast for advertisements, commercials, and fashion shows. If you are interested, please have your agency contact the Nautica marketing department. We cannot accept unsolicited portfolios.
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  • Q: Will Nautica sponsor me or my event?
    A: Please send your proposal details and information on official letterhead to the following address for review:

    Nautica Enterprises, Inc.
    Attn: Marketing Department
    40 West 57th St.
    New York, NY 10019
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  • Q: How can I find out which of your products are in your advertisements?
    A: Please browse the products featured on our site to determine which items are featured in the latest ad campaign. If you are still having trouble locating a particular product, please contact customer service at 866-376-4184.
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  • Q: How can I learn more about your events and promotions?
    A: There's always plenty happening on-line as well as in the real world. Please browse Nautica.com for all the latest news or contact Customer Service at 866-376-4184 to inquire about events in your area.
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  • Q: Can I purchase Nautica product for my corporate event?
    A: Yes. Please contact us either via email or by calling Customer Service for details on corporate apparel.
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  • Q: I had a problem in one of your retail or outlet stores.
    A: Please email us at contactus@nautica.com about your recent experience at a Nautica outlet/retail store. Your issue will be referred to the proper personnel for resolution.
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  • Q: Can Nautica donate any product to my non-profit organization?
    A: Please send your donation request on official letterhead to the following address for review:

    Nautica Enterprises, Inc.
    Attn: Human Resources
    40 West 57th St.
    New York, NY 10019
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  • Q: How can I get Nautica to advertise in my publication?
    A: Please contact our Public Relations Department for their review and consideration. They can be contacted at:

    Nautica Enterprises, Inc.
    Attn: Public Relations
    40 West 57th St.
    New York, NY 10019
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  • Q: What is my Shopping Bag?
    A: When you shop on Nautica.com and add an item to your purchase, it is saved in your Shopping Bag. Your Shopping Bag will store the products you wish to purchase while you explore the rest of our product assortment. Items in your Shopping Bag will remain there until they are purchased or removed.
    Please note: If an item is out-of-stock, we will automatically remove it from your Shopping Bag. In addition, we will remove items that remain in your Shopping Bag longer than 30 days.
    Options in the Shopping Bag:
    -Review your order. Review the details of your order before you proceed to our secure Checkout. This ensures the accuracy of items in your Shopping Bag and the quantity selected.
    -Update order quantity. If you wish to update the order quantity of any item, simply type the desired quantity next to the item and click "Update".
    -Remove an item from your Shopping Bag. Select the item and click "Remove" or change the order quantity to zero.
    -Return to shopping. If you wish to continue shopping on Nautica.com after viewing your Shopping Bag, click the desired page link listed under "Continue Shopping". Items in your Shopping Bag will remain until they are purchased, removed, or out of stock. At any time, you may return to your Shopping Bag by clicking "Your Bag" at the top of any page.
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  • Q: Can I monogram my item?
    A: At this time, Nautica does not offer monogram services.
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