Order Status

The easiest and fastest way to get the current status of your order is to visit our Track Order page. Please note: Order information may not appear in your order history for up to 1 hour after the order has been submitted.

If you have a registered account with us, you will be prompted to log in with your e-mail address and password when you click on Track Order. Once you have signed in, the Order Tracking page will provide you with detailed information about your current (and past) orders.

If you have not yet registered with us, you can simply view your recent order details by entering your order number and zip code on the Track Order page. You can also enter your order number and zip code to track your order by accessing the My Account and Sign In/Register pages.

Most orders follow this sequence:

Standard Status Messages
Submitted and Processing Your order has been submitted and the information you entered during checkout is being processed.
Item(s) located in stock The items that you selected and submitted with your order during checkout are available and have been located in our warehouse.
Shipped on: 00/00/0000 The items have shipped from our warehouse to the indicated shipping destination.

After your order has been shipped, your tracking number, if available, will be displayed. This number allows you to check the shipping status of your order through the shipping company. If items within your order were shipped separately, Order History information will be displayed for each item. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order.

Please note that shipping companies may not have the ability to track a number for up to 24-48 business hours. All questions regarding the status of a package with a tracking number should be directed to the shipping company (Fed Ex, UPS or U.S. Postal Service). To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where more information is available.

If you still have additional questions about your order, please contact us via e-mail or phone.